Our Cleaning Service Process: What to Expect from Enquiry to Aftercare

Choosing a cleaner should be straightforward. This page explains our cleaning service process in plain English, so you know exactly how our professional cleaning works from the moment you enquire to the final quality checks and aftercare. Whether you’re booking a one-off deep clean or a regular office schedule in Croydon, we make it clear, consistent, and convenient.

If you’re ready to get started now, you can go straight to Get a quote or see a quick overview of Pricing.

Step 1: Enquiry, Booking and Confirmation

We keep booking simple and transparent, with a quick turnaround on confirmations.

• How to enquire:
  • Use our short form on Get a quote.
  • Call us on 020 3835 5129 or email info@cleaning-croydon.co.uk.
• What we’ll ask:
  • Property type and size (e.g., 2-bed flat, small office, restaurant).
  • Service type (one-off clean, deep clean, end of tenancy, regular schedule).
  • Preferred dates/times and any access requirements for cleaners.
  • Parking or building entry information (fobs, codes, concierge details).
  • Any special requests (allergies, eco products only, areas to avoid).
• Estimates and confirmation:
  • We provide a clear estimate based on your information. For complex jobs (e.g., after-builders or large commercial sites), we may request photos, a brief walkthrough, or a site visit to ensure accuracy.
  • Once you’re happy, we confirm your booking and share a summary of the agreed scope, cleaning day steps, and arrival window.

Tip: The more detail you provide upfront, the more precise our plan and timing will be.

Step 2: Preparation Before Cleaning Day

A little preparation helps us focus on the cleaning itself.

• Please secure valuables and let us know about fragile or high-value items.
• Decluttering surfaces and floors speeds up the clean; if that’s not possible, just tell us and we’ll allow for extra time.
• Ensure we have working electricity and water on site.
• Share any appliance quirks (e.g., oven model, induction hob requirements).

If you need a key collection or key safe arrangement, let us know during booking so we can coordinate smooth access.

For typical service scopes, see our handy Cleaning checklist.

Step 3: Cleaning Day Steps

Here’s what to expect on cleaning day, from arrival to sign-off.

• Arrival window and access:
  • Our team arrives within the agreed window. If traffic or access causes delays, we’ll keep you informed.
  • We follow your access instructions exactly: meet-and-greet, concierge sign-in, key safe, or facilities team handover.
• On-site briefing:
  • We confirm the scope, priorities, and any special instructions you’ve shared.
  • We identify any sensitivities (pets, sleeping babies, team meetings) to plan work zones with minimal disruption.
• Set-up and safety:
  • We carry out a quick dynamic risk assessment and set up safe working areas.
  • We use professional-grade equipment and suitable products, including eco options on request.
• Room-by-room workflow:
  • High-dust and cobweb removal to start.
  • Wipe, sanitise, and detail clean of surfaces and touchpoints.
  • Kitchens and bathrooms receive extra attention for hygiene and limescale.
  • Floors vacuumed and mopped last to leave a fresh finish.
• Special tasks (if booked):
  • Oven, fridge, carpet and upholstery, internal window cleaning, and more.
  • For tenancy or after-builders cleans, we include detail-oriented tasks like skirting, sockets, frames, and extractor filters as agreed.

If you’re on site, we welcome quick check-ins during the clean. If you’re away, we’ll proceed to plan and keep you posted if anything needs a decision.

Step 4: Built-In Quality Checks

Quality checks are part of our process, not an afterthought.

• Team lead checks each area against the agreed scope.
• We complete a final pass for missed spots, smears, or residue.
• For commercial clients, we can complete a basic handover note listing areas serviced and any follow-up recommendations.
• Photos can be provided on request (useful for landlords, tenants, or facilities teams).

If anything isn’t quite right, tell us before we leave if possible. We’ll address it there and then where feasible.

Step 5: Aftercare and Feedback

Our relationship doesn’t end when we pack up.

• Feedback:
  • We’ll invite your feedback so we can continually improve.
  • Share what worked well and what we should prioritise next time.
• Follow-up and re-clean policy:
  • If we’ve missed something within the agreed scope, contact us within a reasonable timeframe and we’ll work with you to put it right.
  • For hygiene or safety reasons, some items may need specialist attention; we’ll advise where that’s the case.
• Ongoing schedules:
  • For regular domestic or commercial cleaning, we’ll set a recurring slot and a consistent team where possible.
  • Seasonal deep cleans or periodic tasks (e.g., carpets, ovens, high-level dusting) can be added to your plan.

You can also read what clients say on our Reviews page.

How We Handle Special Requests

Every property is different, and we’re happy to tailor the service.

• Product preferences:
  • Prefer eco-only products? Let us know at booking and we’ll plan accordingly.
  • Sensitive surfaces (marble, natural stone, lacquered wood) get compatible products only.
• Priority areas:
  • Tell us your top three priorities for the visit (e.g., bathrooms sparkle, kitchen degrease, dusting focus).
• Pets on site:
  • We’re pet-friendly. Please inform us in advance and secure pets if they’re nervous around vacuums.
• Access windows and quiet hours:
  • For offices, clinics, or schools, we can plan out-of-hours or staggered-area cleaning to minimise disruption.
• Waste and recycling:
  • We can bag and place waste for collection. If you require removal, we’ll discuss options and any additional charges upfront.

If a request falls outside standard cleaning (e.g., heavy item moving, external areas, or specialist restoration), we’ll advise safe alternatives or arrange an appropriate add-on where possible.

Access Requirements for Cleaners

Smooth access helps us use your time effectively.

• Keys, fobs, codes: Provide clear instructions and contact details for any site managers or concierges.
• Parking: Tell us about on-site parking, loading bays, or nearby pay-and-display options. If parking is restricted, we may ask you to arrange access or provide permits.
• Security and alarms: If alarms are set, please share deactivation instructions or arrange to meet the team.
• Power and water: Essential for most services. If either is unavailable, please notify us beforehand so we can plan solutions.

If you’re unsure whether your property is within our standard radius and time windows, view our Coverage page.

What’s Included vs. Optional Add-ons

We tailor scope to your booking type. Common inclusions:

• General dusting, wiping, and sanitising of reachable surfaces.
• Bathrooms: descaling taps and shower screens, sanitising toilets and sinks.
• Kitchen: surfaces, hobs, and exterior appliances; interior options available.
• Floors: vacuum and mop of accessible areas.
• Rubbish bagged and placed in your designated point.

Optional add-ons (arranged in advance):

• Oven deep clean, fridge/freezer interior, inside windows and frames.
• Carpets and upholstery steam clean.
• After-builders sparkle clean and detailed tenancy standards.
• High-level or specialist area cleaning (subject to access and safety).

For a full menu of options, see our Services page.

Equipment and Products

• We bring professional equipment and standard products as part of the service.
• Eco-friendly alternatives are available on request.
• If you prefer us to use your own products or equipment (common in some offices), please confirm at booking so we can adjust the plan.

Note: We avoid using harsh abrasives on sensitive finishes. If you have care instructions from manufacturers, share them and we’ll follow them.

Health, Safety and Insurance

We work carefully and responsibly.

• Our teams follow risk-aware methods and safe product usage.
• We can provide method statements for larger or specialist commercial jobs on request.
• We hold relevant insurance for our services. For details on what is and isn’t covered, visit our Insurance page.

Timings, Arrival Windows and Scheduling

• Arrival windows: We provide a practical window rather than exact times to allow for traffic and site access variations.
• Duration: Depends on property size, condition, and service scope. We’ll estimate during booking and keep you updated if more time is needed to reach the agreed standard.
• Rescheduling: If you need to change a booking, please give us as much notice as possible so we can reallocate the team.

For urgent or time-sensitive cleans (e.g., move-out dates), contact us to discuss availability.

Payment and Invoices

• We’ll confirm accepted payment methods and terms during booking.
• For commercial accounts, we can issue invoices with purchase order references where required.
• Any extras not in the original scope will be discussed and agreed before work proceeds.

Our Four-Stage Overview

• Book: Share your details and priorities via Get a quote or call 020 3835 5129.
• Prepare: Confirm access, parking, and any special requests. We’ll send your booking confirmation.
• Clean: We arrive within the agreed window, follow your plan, and complete quality checks.
• Review: We walk through results, gather feedback, and schedule any ongoing service you need.

Frequently Asked Points

• Do I need to be home or on site?
  • Not necessarily. Many clients provide keys or codes. We’ll follow your security preferences.
• Can you do same-day or short-notice cleans?
  • Subject to availability. Contact us to check current slots.
• What if something needs extra time?
  • We’ll inform you promptly, explain why, and agree the best way forward.
• Do you guarantee results?
  • We aim for excellent standards and welcome feedback. If something within scope was missed, we’ll work with you to resolve it promptly.

Ready to book?

Tell us about your property and priorities, and we’ll take care of the rest. Start with a no-obligation quote via Get a quote, explore our Pricing, or call 020 3835 5129 to speak with Cleaning Croydon today.