Cleaning Service FAQs

Got questions about booking a cleaner in Croydon? You’ll find our most common cleaning service FAQs answered here. Cleaning Croydon provides reliable residential and commercial cleaning across the CR area. If you can’t see what you need below, contact our friendly team on 020 3835 5129 or info@cleaning-croydon.co.uk.

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Booking questions

How do I book a clean?

You can book by phone, email, or online. Share your property type, number of rooms/bathrooms, preferred days, and any priorities (e.g., oven, inside windows, desks, or carpets). We’ll provide an estimate and confirm availability. For more complex jobs, we may request photos or a brief call to scope the work. When you’re ready, we set a date and arrival window and send confirmation.

Can I get a same-day or next-day appointment?

We dispatch teams across Croydon daily and can often arrange short-notice slots, especially for one-off or end-of-tenancy cleans. Availability varies by day and size of job. Call 020 3835 5129 and we’ll check the earliest opening.

Do you offer regular weekly or fortnightly cleaning?

Yes. We provide regular domestic and commercial cleaning on weekly, fortnightly, or customised schedules. You’ll get consistent cleaners wherever possible and a simple checklist tailored to your space. See regular cleaning for details.

Will I get a fixed quote or an estimate?

• Regular and standard one-off cleans: usually an estimate based on property size and scope. We’ll confirm if the time needs adjusting before we begin.
• Deep, end-of-tenancy, after-builders, or commercial jobs: typically a fixed quotation once scope is agreed, subject to fair access and condition. If you prefer a fixed price, let us know and we’ll advise what’s needed. Our pricing guide explains the difference.

Do you need to visit before quoting?

Not always. For standard homes and offices, we can quote from your description and photos. For larger premises, post-build cleans, or special requirements (e.g., high windows, heavy scale, extensive grease), we may suggest a brief site visit or video call to ensure accuracy.

What is your cancellation and rescheduling policy?

Plans change—no problem. Please give us as much notice as possible so we can reassign the team. Short-notice cancellations may incur a fee to cover allocated labour if we’re unable to refill the slot. If you need to move your appointment, we’ll offer the next available window.

Access and keys

Do I need to be home or on site during the clean?

Not necessarily. Many clients provide keys or arrange entry with reception or a concierge. If you prefer to be present, we’ll work around you. For first-time cleans, a quick walk-through helps align expectations.

Can you collect and hold my keys?

Yes. We can securely tag and store keys with no identifying property details. Alternatively, you can leave keys with a neighbour, safe code, or building management. Please share any alarm instructions in advance.

What about parking or restricted access?

Please let us know about parking restrictions, loading bays, or fob access. If paid parking is required, this may be added to the invoice at cost. For gated or multi-tenant buildings, a contact number for site access is helpful.

Products and equipment

Do cleaners bring their own supplies?

Yes. Our teams bring professional products and equipment suitable for general, deep, and commercial cleaning. This includes vacuums, mops, microfibre cloths, degreasers, descalers, disinfectants, and speciality products as needed.

Can I request eco-friendly products?

Absolutely. We offer an eco-clean option with low-fragrance, plant-based solutions where practical. Let us know your preference or sensitivities in advance. See our eco-cleaning option for more.

Do you use my vacuum or mop?

If you have a preferred vacuum or steam mop, we’re happy to use it provided it’s in good working order. Please tell us where to find it and any specific instructions. For allergy-sensitive homes, using your equipment can be a good choice.

Are your products safe for pets and children?

We use reputable, industry-standard products. When stronger limescale or oven solutions are required, we’ll ventilate the area and rinse surfaces thoroughly. Please keep pets and children away from freshly treated areas until dry.

What’s included in a clean?

What does a regular clean cover?

A regular clean typically includes:

• Dusting and wiping of surfaces
• Vacuuming and mopping of floors
• Bathroom clean: sinks, taps, toilets, showers, and mirrors
• Kitchen clean: worktops, hob surface, exterior of appliances, sink and taps
• Rubbish removal to household bins

Extras like inside fridge, oven deep clean, interior windows, or skirting/detailing can be added—just ask. Explore our domestic cleaning and office cleaning pages for common checklists.

How to prepare for a deep clean?

• Tidy away personal items and clear surfaces where possible to allow detailed cleaning.
• Empty or remove items from areas you want deep cleaned (e.g., inside oven, fridge, cupboards).
• Share priority areas (heavy limescale, mould spots, grease build-up, carpets).
• Ensure hot water and power are available.
• If we’re moving light furniture, please advise of any delicate items or loose cables.

Do you clean inside cupboards and appliances?

Yes, on request. Inside fridge/freezer (freezer defrost needed), oven deep cleaning, and inside kitchen cupboards can be included in deep or end-of-tenancy packages. Please mention these when booking so we can allow enough time.

Do you clean high areas or exterior windows?

We can reach most internal high areas using step ladders and extendable poles. Exterior window cleaning is available where safe and accessible; some buildings may require specialist reach-and-wash systems. See window cleaning.

Timings and scheduling

How long does a regular clean take?

It depends on property size, condition, and requested tasks. As a guide, a standard 2-bed flat typically takes a few hours for a maintenance clean, while a first-time or deep clean takes longer. We’ll advise an estimated duration and team size when booking.

What arrival window do you provide?

We confirm a time window to allow for traffic and prior job variability. If we’re running ahead or behind, we’ll keep you updated and adjust where possible. For commercial sites with fixed access times, we’ll coordinate accordingly.

Can you work out of hours?

Yes, for commercial spaces we can schedule early mornings, evenings, or weekends by arrangement. For residential, we’ll do our best to accommodate preferred times within our rota.

Payments and receipts

What payment methods do you accept?

Bank transfer and major cards are accepted. For ongoing contracts, we can set up a recurring invoice schedule. Please settle invoices by the due date shown to keep your bookings seamless.

Will I receive an invoice or receipt?

Yes. We email a VAT-style invoice or receipt for each visit or billing period, detailing services provided and any extras. If your finance team needs a purchase order or specific reference, include this in your booking notes.

Are there additional charges I should know about?

Any additional costs—such as paid parking at your address, specialist equipment, or waste disposal—are discussed in advance and itemised. We don’t add surprise fees.

Quality and satisfaction

What if I’m not satisfied with the clean?

Tell us within a reasonable timeframe and we’ll work to put it right. In most cases, we can return to address missed areas or agree a solution that meets your expectations. Your feedback helps us refine checklists and training.

Are your cleaners insured?

Yes. We hold public liability cover for our cleaning services. Our insurance summary explains what’s covered and any reasonable exclusions. If you require proof of cover for a building or facilities team, we can share certificates upon request.

Do you background-check cleaners?

We use a careful recruitment process, reference checks, and supervision to maintain standards. For commercial contracts, we can provide site-specific inductions, RAMS, and sign-in procedures as required.

Residential vs commercial services

Do you clean offices and communal spaces?

Yes. We support offices, retail units, gyms, restaurants, schools, warehouses, and communal areas in residential blocks. Services can include daily janitorial tasks, washroom restocking, floor care, and scheduled deep cleans. See janitorial services and communal area cleaning.

Can you tailor a checklist to our site?

Absolutely. We create a site-specific checklist with priorities, frequencies, and responsibilities, ensuring the same standard each visit. Supervisors review outcomes and adjust as your needs change.

Move-related and specialist cleans

Do you offer end-of-tenancy or move-in cleans?

Yes. We provide comprehensive end-of-tenancy and move-in/move-out cleaning, including appliances, inside cupboards, bathrooms, limescale removal, and interior windows as standard scope. Carpet and upholstery cleaning can be added. See end-of-tenancy cleaning and move-in/move-out cleaning.

Can you help after building works?

We offer after-builders and sparkle cleans to remove dust, paint splashes, and residue, ready for handover. Depending on the project, we may schedule in phases (initial clearance, detail clean, final sparkle). Explore after builders cleaning and sparkle clean.

Health, safety, and compliance

Do you provide risk assessments and method statements?

Yes. For commercial and higher-risk tasks, we can supply RAMS, COSHH information, and equipment certifications. We follow sensible safety practices in homes too—using step ladders within safe reach and avoiding activities beyond safe limits.

Can you handle biohazard or specialist disinfection?

We provide sanitisation and routine disinfection for workplaces and homes. For biohazard incidents or contamination beyond standard cleaning, please discuss the situation so we can advise appropriate measures. See disinfection cleaning.

Preparing for your appointment

What should I do before the cleaners arrive?

• Put away important documents, valuables, and fragile items.
• Declutter surfaces you want cleaned for the best result.
• Share any access instructions, alarm codes, or parking notes.
• Point out priority areas and anything off-limits.
• For pet homes, secure pets during the clean if they’re nervous.

Do I need to supply anything?

No. We bring everything needed. If you have preferences—eco products, specific brand, or your own vacuum—tell us and we’ll follow your wishes.

After your clean

Will you provide a checklist or summary?

For one-off and end-of-tenancy cleans, we can provide a completion checklist and photos on request. For regular service, we keep a shared checklist that the team follows each visit.

Can I add extras on the day?

Where time allows, yes. For larger add-ons (e.g., oven deep clean, full interior windows, carpets), it’s best to book in advance so we allocate enough time and bring any specialist kit.

Changes and contingencies

What happens if something unexpected comes up on site?

If we find a condition that changes the scope (e.g., heavy build-up, mould, or access limitations), we’ll pause and explain options—continue within booked time focusing on priorities, extend the time, or reschedule with an adjusted quote.

What if my cleaner is off sick or on holiday?

We’ll offer a replacement cleaner or a rescheduled visit. If continuity is important (e.g., keyholder trust or sensitive areas), we’ll note this and plan accordingly.

Coverage and availability

Which areas do you cover?

We serve Croydon and the wider CR area. For addresses just outside our usual radius, we may still help depending on team routes. See our coverage page for more and ask if you’re unsure.

How far in advance should I book?

For regular slots, earlier is better to secure your preferred day and time. For one-off or deep cleans, a week or two is ideal, but we can often assist sooner—especially midweek.

Getting a quote

What information helps you quote accurately?

• Property type and approximate size (beds, baths, floors)
• Current condition and priorities (e.g., limescale, grease, dust after works)
• Access, parking, and any time constraints
• Photos of key areas if possible Share details via our simple form and we’ll respond promptly. Start here: get a quote.

Still have questions?

If your question isn’t covered in these cleaning service FAQs, we’re here to help. Call 020 3835 5129, email info@cleaning-croydon.co.uk, or visit how it works to see the full process. When you’re ready, request a no-obligation estimate via our pricing page or go straight to get a quote.